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The American Council of Independent Laboratories (ACIL) has instituted the ACIL Customer Quality Service Award (formerly know as the ACIL Seal of Excellence Award) program to provide a mechanism for evaluating laboratories and provide a means to benchmark their operations against other laboratories. Participants are committed to ensuring the integrity of data, meeting customer’s quality needs and setting the standards of performance for the laboratory industry. No other program ranks participating laboratories’ based on customer responses to satisfaction with services or requires a signed code of ethics and data integrity statement by each laboratory location. This program is available to non-members as well as members of ACIL.
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Scott McCasland, Atlantic Testing Laboratories: The ACIL “Customer Quality Service Award” validates for our clients, ATL’s commitment to reliability of data, ethical standards, and quality service, and provides us with a standard measurement to consistently meet client expectations. This program complements our existing internal programs to assess the quality of our performance and identify issues or trends from an outside perspective. The program clearly differentiates ATL from other laboratories, and shows our determination to meet recognized performance standards.
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Mike Violette, Washington Laboratories & American Certification Body:The ACIL Customer Quality Service Award Program allows us to get important feedback from our clients. What we value is the ability to have the information reviewed and analyzed by ACIL's program administrator. The feedback we receive is reviewed by our team and integrated with our Quality System as part of our continuing efforts at improvement. It's a valuable one-of-a-kind tool that helps us connect with our clients.
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Click here to see the 2016 CQSA Winners
Click here to see the 2015 SOE Winners
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