Assessing Customer Satisfaction Webinar
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This webinar discusses ways to measure and use the feedback received to maximize the effectiveness of operational and managerial improvements.

1/8/2016
When: 1/8/2016
1:00pm
Where: Webinar
Contact: Beth Horan
(202) 887-5872 x106


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ACIL EDUCATION SERIES: Assessing Customer Satisfaction Webinar

Friday, January 8, 2016, 1:00 – 2:00pm ET

How do you best measure customer satisfaction?  Join us on January 8th at 1:00 pm ET to learn effective ways to measure customer satisfaction that also meet the requirements of ISO/IEC 17025 Section 4.7.2.  Lead by Marlene Moore, Program Administrator of the ACIL Customer Quality Service Award (formerly known as Seal of Excellence Program), this webinar shows how to use customer feedback to improve management system operation, and discusses ways for laboratory management to measure and use this information to maximize the effectiveness of operational improvements.  

Members Free;  Non-Members - $25

About the Speaker:   Marlene Moore, Advanced Systems, Inc.