The American Council of Independent Laboratories (ACIL) has instituted the ACIL Customer Quality Service Award (formerly know as the ACIL Seal of Excellence Award) program to provide a mechanism for evaluating laboratories and provide a means to benchmark their operations against other laboratories. Participants are committed to ensuring the integrity of data, meeting customer’s quality needs and setting the standards of performance for the laboratory industry. No other program ranks participating laboratories’ based on customer responses to satisfaction with services or requires a signed code of ethics and data integrity statement by each laboratory location. This program is available to non-members as well as members of ACIL.
The 2020 ACIL Customer Quality Service Award Program is underway! The Customer Quality Service Award Program was started in 1996 by the Environmental Sciences Section and expanded in 2008 for the Food Industry Section.
Now this program is open to all laboratories.
We welcome and encourage your participation. Our program is a unique complement to other means your laboratory may have to assess the quality of its performance. ACIL believes this program is an outstanding tool for our industry in that it offers an effective, third party program to benchmark and market the quality of your laboratory services. The client survey may be used as client feedback that meets the requirements of ISO/IEC 1725:2017 Section 8.6.2.
This year the program is identified as the 2029-2021 ACIL Customer Quality Service Award. The certificates of program participation are issued in October 2020. The program participation is through October 2021.
Scott McCasland, Atlantic Testing Laboratories: The ACIL “Customer Quality Service Award” validates for our clients, ATL’s commitment to reliability of data, ethical standards, and quality service, and provides us with a standard measurement to consistently meet client expectations. This program complements our existing internal programs to assess the quality of our performance and identify issues or trends from an outside perspective. The program clearly differentiates ATL from other laboratories, and shows our determination to meet recognized performance standards.
Mike Violette, Washington Laboratories & American Certification Body:The ACIL Customer Quality Service Award Program allows us to get important feedback from our clients. What we value is the ability to have the information reviewed and analyzed by ACIL's program administrator. The feedback we receive is reviewed by our team and integrated with our Quality System as part of our continuing efforts at improvement. It's a valuable one-of-a-kind tool that helps us connect with our clients.
Click here to see the 2018 CQSA Winners
Click here to see the 2017 CQSA Winners
Click here to see the 2016 CQSA Winners
Click here to see the 2015 SOE Winners